Mail-In Repairs

Too far away from one of our stores? Don't have the time to

come in? No worries! Certified Phone Repair does Mail-In Repairs!

You can send us your device(s) and we will repair them and send them right back to you.  The process usually takes about 3-5 days and is a convenient way for you to get a repair done without actually driving to and from one of our locations.


Don't have a backup phone during the repair period?  Let us know in your request notes, and we'll try to coordinate a solution for you.


We commit to serving you efficiently and professionally even if you cannot come see us in person.  Thank you!


Mail-In Repair Process

Step 1

Fill out this request form.

Step 2

Check Your Email

Within 24 hours we will send you a repair estimate and specific shipping instructions.

Step 3

Package and Ship

Package your device(s) and ship them to the repair facility address we sent you. We

recommend using bubble wrap or other secure packing materials.

Step 4

Pay for the Repair

We will begin repairing your device soon after we receive it. After successful repair confirmation, we will request payment via PayPal or credit card over the phone.

Step 5

Return Shipment

As soon as payment is received, we will ship your repaired device back to you. We pay for this return shipping.

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© 2018 Certified Phone Repair, LLC

 South Elgin: (224) 535-8418       Rockford:  (815) 708-7581